In this brief but memorable sketch, a fast-food manager aggressively berates an employee named Carl for giving a customer the wrong size soda. The manager escalates the situation with increasingly absurd intensity, yelling at Carl about proper customer service while ironically creating a terrible customer service experience. The sketch satirizes overzealous corporate training and management styles in the fast-food industry. According to viewer accounts, the full sketch ends with the customer asking the manager not to be so loud, to which the manager yells at Carl to "KEEP IT DOWN" before throwing the entire cup of soda in Carl's face.
